Returns Policy

Last Updated: June 2026

At OMNISVO, customer satisfaction is important to us.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item arrives damaged.
• The item is defective.
• You received the wrong product.

To initiate a return, please contact our support team with your order number and photos of the issue.

Non-Returnable Items

For hygiene and safety reasons, certain personal care products, opened items, or customized products may not be eligible for return unless defective.

Refunds

Approved refunds will be processed to the original payment method within 5-10 business days.

Lost Packages

If tracking shows your package as delivered, OMNISVO is not responsible for lost or stolen packages after delivery.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once processing begins, cancellations may not be possible.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

OMNISVO
Email: support@omnisvo.com