Refund policy
At OMNISVO, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 60-day return policy, which means you have 60 days from the date you receive your order to request a return.
To qualify for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Include all original tags and packaging
- Be accompanied by proof of purchase or order confirmation
For hygiene and quality assurance reasons, we cannot accept returns for items that have been worn, washed, altered, damaged, or show signs of use.
To initiate a return, please contact our support team at:
Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping service, as OMNISVO cannot be responsible for lost return shipments.
Returns sent without prior approval will not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Refunds will only be issued for products returned in their original, unused, and undamaged condition.
We reserve the right to deny refunds for items that:
- Show signs of wear or use
- Have been washed, altered, or damaged
- Are missing original tags
- Are not returned in their original packaging
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
- Perishable goods
- Personalized or custom-made products
- Opened personal care products
- Hazardous materials, flammable liquids, or gases
- Products that have been worn, washed, altered, damaged, or used
- Products missing original tags or packaging
If you're unsure whether your item qualifies for a return, please contact our support team before submitting a request.
Exchanges
If your item arrives defective or damaged, we will gladly replace it with the same product, subject to availability.
For all other exchange requests, we recommend returning the original item and placing a new order.
Gift Returns
If your item was purchased as a gift and shipped directly to you, you may be eligible to receive store credit equal to the value of the returned item.
Once the return is processed, a digital gift credit will be issued to you.
European Union Customers
Customers within the European Union have the right to cancel or return their order within 14 days of receiving it, without providing a reason.
To qualify, items must be:
- Unused and unworn
- Returned with original tags
- Returned in original packaging
- Accompanied by proof of purchase
Policy Updates
OMNISVO reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Customers are encouraged to review this page periodically for any changes.
By purchasing from OMNISVO, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
OMNISVO
Email: support@omnisvo.com