Shipping policy

Order Processing

At OMNISVO, we strive to process and ship orders as quickly as possible.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances.


Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 5–12 Business Days
  • Canada: 7–15 Business Days
  • United Kingdom: 5–12 Business Days
  • Europe: 7–15 Business Days
  • Australia & New Zealand: 7–15 Business Days
  • Rest of the World: 10–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.


Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

From time to time, OMNISVO may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.


Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.


Delayed Deliveries

While we work with trusted shipping partners, delivery delays may occasionally occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • High shipping volumes
  • Local delivery issues

OMNISVO is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.


Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

We recommend checking with your local customs office before placing an order.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

OMNISVO is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping details, please contact us immediately at support@omnisvo.com.

If an order has already been shipped, we may be unable to make changes.


Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, OMNISVO is not responsible for lost, stolen, or misplaced packages.

If you believe your package has been lost, please contact the shipping carrier first. If additional assistance is needed, our support team will do our best to help.


Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of:

  • The damaged item
  • The shipping packaging
  • The shipping label

Our team will review the claim and work toward an appropriate resolution.


Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

OMNISVO
Email: support@omnisvo.com

We aim to respond to all inquiries within 24–48 business hours.